Creates and executes goals for solidifying and gaining new consumer and business customer relationships.
Conducts teleconsulting for the benefit of customers; cross-sells products; makes outside sales calls to solicit business. Sets clear expectations that lead to sales success for direct reports; drives, supports and achieves monthly sales quotas. Effectively resolves issues with clients/customers and associates. Establishes business contacts and networks through community relations activities. Sets clear expectations and measurable outcomes, while coaching and developing direct reports. Drives accountability and builds trust through character, connection, and competence. Demonstrates the ability to assess direct reports performance and behaviors effectively. Provides coaching, disciplinary actions and exits non-performers while adhering to company policies. Successfully recruits and hires the appropriate staff to deliver on expectations. Drives and coaches the customer service process and model of “Simply the Best” service. Understands the general principles of business and ensures operational efficiency as it relates to policies, procedures, compliance, loan accuracy, corporate audits, fee refunds, work schedules, forecasting, accuracy, and efficient operation. Complies with Bank security practices. Maintains customer confidentiality at all times.
